Terms & Conditions

Terms & Conditions

General

Welcome to vitabrid.com.sg website. Stated below are the Terms and Conditions governing the placing of orders and the use of our website vitabrid.com.sg. These Terms and Conditions are a legally binding contract and you accept these Terms and Conditions when you use this website.  We reserve the right to make changes to these Terms and Conditions from time to time which shall take effect immediately from the date of posting on this website.  Accessing, browsing or otherwise using the site and its services indicates your agreement to all the terms and conditions in this agreement, so please read this agreement carefully before proceeding. If you do not accept these Terms and Conditions or any part of them you should stop using this website immediately.

 

Registration and Information

When you register to use our website or to purchase our products and services, you are required to provide us with your email, mailing address and other personal details. These personal details are required for us to manage and process and track your purchase. After registering with us, you will receive a password for your account. You must ensure that the username, password and the account are not made available to any third party. And, you are obliged to inform us immediately of any misuse of your username, password or account. In such cases, we may cancel your account at any time without giving reasons and we will deactivate or delete your account and all data saved. Please also refer to our Privacy Policy for information relating to the collection, storage, use and protection of your personal information by us.

 

Pricing Policy

The price of our products and services are subject to delivery costs and GST and shall be the price stated on our order form. Where no price is stated on our order form, the price shall be the price listed in our price list or website which shall be current at the date and time of your order.

 

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. We will also reserve the right to change the price of the products and services at any time before delivery of the products and services to reflect any increase in the cost to us which may be due to factors beyond our control (for example, any foreign exchange fluctuation, currency regulation, alteration of import or other duties, increases in labour, materials or other manufacturing costs, changes in delivery dates, quantities or specifications for the products or services requested by you or any delay caused by any information or instructions given by you or a failure by you to provide us with any adequate information or instructions).

 

Also, the price for our products on our online store may or may not be at the retail counters.

We do not accept any liability for any discrepancy between the prices in our physical stores and online store. Also, from time to time, especially during sales or promotional periods, we may offer additional discounts for purchases online from novita.com.sg that does not apply to the physical stores or vice versa.

 

Delivery

You may choose any of the following delivery options when placing your order with us:

Self-Collection (applicable for Singapore purchases only)

For self-collection, you can collect your order from the following 2 options. Please note that, you are required to provide IC verification as well as the purchase receipt.

  • novita Air.Water.Body Experience Store – NorthPoint City, South Wing #B1-121/122 S769098, Monday to Sunday, 11 am to 9 pm.
  • novita Customer Care Centre – 8 Tagore Drive #04-00 S787624 (Monday to Friday, except for Public Holidays), 9 am to 5:45 pm. 

Local Delivery

  • For purchases above S$300, there would be free delivery service.
  • For purchases below S$300, an S$12 delivery fee applies.International Delivery via Fedex (applicable for International purchases only)
International Delivery
  • For international delivery, all orders will be delivered by Fedex . You will be subjected to the international mail rates stated by Fedex as well as import taxes, custom duties and other fees related to international delivery.
  • Delivery should be acknowledged by you or your authorized recipient during the delivery on the invoice presented by the delivery personnel. You should ensure that an authorized recipient is present at the delivery address during the selected timeslot to receive the delivery, failing which, novita SG reserves the right to charge you a re-delivery fee for each subsequent trip.

    Evidence of Delivery

    Your order will be deemed to be delivered once we receive the authorised couriers' delivery note/invoice which, when and howsoever signed as acknowledgement of receipt of the product and services, will be proof of delivery by us of the products and services specified therein.

    Failure to take Delivery

    If you fail to take delivery of the products and services or if you fail to give us adequate delivery information and instructions when placing your order with us, novita SG reserves the right to store the products ordered until actual delivery and charge you for the extra costs of a second or more delivery.

    Payment

    The mode of payment for online purchases is strictly via PayPal. We shall issue receipts for all payments received by us. Time of payment of the price of the products and services shall be of the essence. The product will be sent out only after full payment has been received.

     

    Cancellation

    You may cancel your order immediately after it has been submitted, up to one (1) day before the scheduled delivery date. Once your order has been dispatched from the warehouse, we will not accept the cancellation of any products and services. Thereafter, it will be deemed as return product which you will receive a full refund of the merchandise ONLY (including applicable taxes); shipping and handling fee will not be refunded. All cancellations must be made by telephone, fax or email and must be supported by valid reasons. For the avoidance of doubt, the ability to source or obtain the same products and/or services specified in your order for a lower price shall not amount to a valid reason entitling you to cancel your order.

     

    We shall also be entitled to cancel the purchase or suspend any further deliveries to you without any liability whatsoever, if you make any voluntary arrangement with your creditors or become bankrupt or become subject to an administration order or go into liquidation, have a receiver, liquidator or administrator appointed over any of your property or assets, cease, or threaten to cease, to carry on business, or if we reasonably believe that any of the above mentioned events is about to occur to you.

    PRODUCTS

    The products available on this website are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the product.  Due to the nature of the products, all purchases are final and are not returnable or refundable. Please carefully consider all product information provided.

    Before you make the purchase, note that you bear the risk that the product may not be suitable for you. If you are a first-time user, we strongly advise to test the product on a small area of skin to check for sensitivity or allergic reaction. Should irritation occur, adjust usage accordingly. If irritation persists, discontinue use, and in the unlikely case of severe irritation seek professional medical advice. novita and Vitabrid accepts no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our products. Seek medical treatment if your symptoms do not resolve satisfactorily.

     

    Please note experiences and effectiveness of Vitabrid products may vary for individual, subjected to the user’s skin and/or hair condition.

    Liability and Waivers

    We will not be liable for any product loss: caused as a result of any inaccuracy in the order or information you have provided us and shall not be liable for any loss arising from any errors made in the order that you have placed with us; or caused by fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instructions or misuse or alteration or repair of the products without our express written approval.

    Intellectual Property Rights

    The images, graphics, text, pictures, sounds, animations and videos applets and scripts operating, operating in, or which form part of, this website as well as their arrangements on our website owned by novita SG PTE LTD and are subject to the laws of copyright and other related rights. The contents of this website may not be copied, distributed, changed or made available to third parties. Our website may also include pictures, which are subject to the copyrights of third parties. Unless otherwise stated all trademarks on our website are also protected. You may not make any commercial use of any information provided on the Site or make any use of the Site for the benefit of other business unless explicitly permitted by us in advance. No permission to use our intellectual property or the intellectual property of third parties on our website is granted. You are also prohibited from providing a link to this website or displaying any web pages which form part of this website in any html frame without obtaining our or the relevant third party's express written permission before doing so.

    Accuracy of Information

    The images, graphics, text, pictures, sounds, animations and videos applets and scripts operating, operating in, or which form part of, this website is provided on an “as is” basis. We make no representations, endorsements or warranties as to their accuracy.  We will not be liable for any action taken (or not taken) in reliance upon the images, graphics, text, pictures, sounds, animations and videos applets and scripts operating, operating in, or which form part of, this website which action shall be taken entirely at your own risk.   We reserve the right to make any changes to the images, graphics, text, pictures, sounds, animations and videos applets and scripts operating, operating in, or which form part of, this website without notice and without liability to you.

    The Internet

    We do not have control over the Internet or over the means through which you have gained access to this website. We accept no responsibility and shall not be liable for any service interruption or the transmission of viruses or other harmful computer code through this website.

    The Law

    The laws of the Republic of Singapore shall govern these terms and conditions and the courts of the Republic of Singapore shall have jurisdiction over any disputes between us and you in respect of these terms and conditions and the use of this website.